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Post subject: podpora pouzivatelov - hotline
 Posted: 19.06.2007 - 22:35 #53298
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Basic
Joined: Jún 19, 2007
Posts: 1
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Zdravim,
neviete prosim, niekto poradit nejaky php/mysql zalozeny system na hotline pre zakaznikov?
Malo by to priblizne fungovat takto:
1. Zakaznik vyplni formular, pripadne posle mail.
2. System spracuje problem, prideli mu ID (do predmetu spravy)
3. Operator vie odpovedat priamo na problem zo systemu alebo z mailoveho klienta
4. System zaznamena odpoved a ulozi ju do databazy.
V podstate mi ide o to, aby ta aplikacia vedela identifikovat e-mail a ulozit ho do databazy tak, aby bola v buducnosti lahko dostupna cela komunikacia so zakaznikom ohladom daneho problemu.
Viete nieco poradit? Dakujem |
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 19.06.2007 - 22:43 #53299
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Majster
Joined: Feb 25, 2003
Posts: 2606
Location: BA,BB
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 19.06.2007 - 23:00 #53300
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| nieco podobne pripravujem, ale komplet na spravu siete, ap, routrov, klientov, skladu. |
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 20.06.2007 - 00:13 #53316
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Majster
Joined: Okt 19, 2003
Posts: 2339
Location: Bratislava
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| Potrebujes nejaky helpdesk system. Zadarmo take nieco nedostanes, aspon neviem o takom SW. Bud si to napises sam, co nie je az take jednoduche, alebo sa popytas kamaratov, ktori robia IT support. |
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 20.06.2007 - 06:36 #53321
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| ak napr. potrebujes iba pridavanie sprav, pridelit im prioritu a podobne, tak to vydim na pol dna kodovania v php/mysql (ine neovladam, samozrejme da sa to hadam aj jave a pod.). |
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 20.06.2007 - 07:27 #53322
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Ucen
Joined: Jan 30, 2004
Posts: 648
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 20.06.2007 - 08:43 #53327
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Ucen
Joined: Apr 12, 2006
Posts: 930
Location: Vranov nad Topľou
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Post subject: RE: podpora pouzivatelov - hotline
Posted: 20.06.2007 - 22:39 #53389
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Majster
Joined: Okt 21, 2003
Posts: 4247
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| na evidenciu takychto veci pouzivame uz asi treti rok Request Tracker (www.bestpractical.com). ze to pouziva aj NASA mysim ze o niecom svedci. |
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